Office and General had managed cleaning for a large site in Docklands for three years and had built up a solid reputation for quality and management.

As part of a restructuring, the customer wanted to reduce the number of contractors on site and streamline its supplier base. O&G were asked to take on all soft FM functions on site including security, mailroom, reception, pest control, floristry and estate management.

O&G extended the duties of the Site Manager to encompass management of these functions, although, in most cases, the current sub-contractors continued to provide the service. Savings came through the reduction of on-site Supervisors, with one Supervisory team running all services, streamlined billing, and savings in customer management time.

We are London's leading independent cleaning and support services company with an unrivalled reputation for quality and customer service

A further benefit came further down the line when O&G were able to take out headcount by multi-skilling the site team. For instance, mail delivery became part of the security function carried out during regular patrols of the building.